“Walls to Workstations (W2W) is dedicated to offering the very highest standards in customer care through superior service delivery and the provision of only quality assured product solutions.”

Commitment:

Meeting the needs of our clients is our primary concern.  W2W’s attention to detail ensures clarity and understanding of all client requirements.  Structured client interaction assists in the development of the most appropriate solution for each contract.  Our objective: on time, as specified and within budget.

Quality Product:

Using only quality products of distinction, we provide access to the broadest range of product solutions, and assist you in selecting the most appropriate solution to meet your individual specification and corporate culture.  W2W is an ISO 9000 certified company.

Customer Service:

We endeavour at all times to provide a full and timely response to all client questions/queries and in addition to providing clear and accurate information on company standards, procedures and requirements.


Personal Service:

A dedicated Project Manager is assigned to all major projects to coordinate implementation, guiding the client through the project process. Project Managers will ensure that all client concerns are immediately addressed, facilitating a smooth handover.

Added Value:

Taking a consultancy approach, W2W Managers consider not just the specification but the organisation itself, considering how to make the clients office really work for their personnel, in order to create an environment where staff can thrive, aspire and achieve.

Complaints:

As a customer focused organisation, we are commited to providing the highest level of customer service to ensure customer satisfaction.  However where we fail to meet our customers expectations we want to hear from them.

What can you expect?

We will deal with all complaints promptly, professionally and fairly.  All complaints are recorded, monitored for progress and tracked to conclusion.  We will give an explanation and where we have made a mistake or failed to meet our commitments, an apology. 

How can you make a complaint?

You can make a complaint by phone, e-mail, fax, post or in person.  Complaints may be addressed to the Project Manager or Business Development Manager you are dealing with  or directly to our Managing Director.

What will happen next?

We will acknowledge your complaint immediately if you phone us or within 24 hours if you write to us.

How long will it take to resolve my complaint?

Subject to the nature of the complaint, for example unacceptable workmanship or shortshipment, this may vary however we will confirm the action steps and timeline for resolution within 48 hours from receipt of initial complaint.